PRIVACY AND COOKIE POLICY

PRIVACY AND COOKIE POLICY

We have developed this privacy statement because we want you to feel confident and security of your personal details when you visit or use the discoverlismore.com website. We are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or rescources we make available on our website. Users may be asked for, as appropriate, name, email address, mailing address, phone number and credit card information (only applicable when making a payment for goods and services).

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-Personal Identification Information

We may collect non-personal identification about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

When do we collect your personal data?

• When you make an online purchase.
• When you engage with us on social media.
• When you contact us by any means with queries, complaints etc.
• When you choose to complete any surveys we send you.
• When you enter prize draws or competitions.
• When you comment on or review our products and services.

Web Browser Cookies

Our Site may use “cookies” to enhance User experience. A cookie is a small amount of data that is sent to your browser from a website’s computer and stored on your computer’s hard drive. On the Lismore Heritage Centre website, we use cookies to understand site usage, to improve the content and keep track of what you have in your basket. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of the Site may not function properly.

How We Use Collected Information

We want to give you the best possible customer experience. Lismore Heritage Company may collect and use Users personal information for the following purposes:

• To improve customer service
• To personalise the user experience
• To improve our site
• To process payments
• To run a promotion, contest, survey or other site feature
• Let you track items that you purchase online using our secure order tracking service
• To send weekly emails

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures.

Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites.

Fraud Prevention

Lismore Heritage Centre follow certain automated and manual procedures in our efforts to tackle online fraud, which can lead to orders being voided. In the case that this causes a delay or cancellation of any legitimate orders we do apologise. Should you have any queries in relation to this, please contact us on 058-54975 or e-mail info@lismoreheritage.ie

Changes To This Privacy Policy

Lismore Heritage Centre has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page.

Your Acceptance Of These Terms
By using this site and receiving e-mails, text messages and social media, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site and if applicable unsubscribe from our mailing list. Your continued use of the Site and acceptance of e-mails following the posting of changes to this policy will be deemed yout acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Lismore Heritage Centre,
Lismore,
Co. Waterford.
P51 TP26

Tel: 058-54975

Email: info@lismoreheritage.ie

Web: www.discoverlismore.com

Accessibility statement

Lismore Heritage Centre is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to parts of the available standards and guidelines.

The following are some of the things that we have implemented to support accessibility:

• Fully responsive website
• Content is accessed through a keyboard in an accessible way
• Naming of images
• Heading styles are used correctly to organise the structure of the content
• Implemented a content management system that supports accessibility
• Using colour with care
• Forms designed for accessibility

The following are some shortfalls we will work on to improve:

Not all images have alt attributes
The website is not fully conformant to WCAG 2.1

If you have any queries about accessibility please contact us at info@lismoreheritage.ie.